Privacy Policy

At Cleo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform.

1. Information We Collect

1.1 Personal Information You Provide

When you register and use Cleo, we collect:

• Account Information: Name, email address, phone number, password
• Address Information: Service location address, pincode, landmark details
• Payment Information: Payment card details (processed securely through our payment gateway), transaction history
• Booking Details: Service preferences, property type, scheduled dates and times
• Communication: Customer support inquiries, feedback, reviews, and ratings

1.2 Information Automatically Collected

• Device Information: Device type, operating system, unique device identifiers
• Location Data: GPS location (with your permission) to provide location-based services
• Usage Data: App features used, pages viewed, time spent on app, navigation paths
• Log Data: IP address, browser type, access times, crash reports

1.3 Information from Third Parties

• Social Media: If you sign in using Google or other social media accounts, we receive basic profile information
• Payment Processors: Transaction confirmation and payment status

2. How We Use Your Information

Purpose	Details
Service Delivery	Process bookings, assign Cleo Ambassadors, coordinate service delivery, send OTPs for service verification
Communication	Send booking confirmations, service updates, reminders, promotional offers, customer support responses
Payment Processing	Process transactions, generate invoices, handle refunds, prevent fraud
Personalization	Customize your experience, recommend services, remember preferences
Analytics	Understand usage patterns, improve app performance, develop new features
Safety & Security	Verify identity, prevent fraud, enforce Terms of Use, protect users and Ambassadors
Legal Compliance	Comply with legal obligations, respond to law enforcement requests

3. How We Share Your Information

3.1 With Cleo Ambassadors

We share necessary information with assigned Cleo Ambassadors to enable service delivery:

• Your name and contact number
• Service address
• Service type and schedule
• Special instructions or preferences

3.2 With Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment Processing: Secure payment gateway partners
• Cloud Storage: Data hosting and storage services
• Communication: SMS and email service providers
• Analytics: Usage analytics and performance monitoring
• Customer Support: Helpdesk and ticketing systems

These service providers are bound by confidentiality agreements and may only use your information to perform services on our behalf.

3.3 Legal Requirements

We may disclose your information when required by law or in good faith belief that such action is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Use and other agreements
• Protect the rights, property, or safety of Cleo, our users, or others
• Investigate and prevent fraud or security issues

3.4 Business Transfers

If Cleo is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

5. Data Retention

• Active Accounts: We retain your personal information as long as your account is active
• Closed Accounts: Information is retained for a reasonable period after account closure for legal, tax, and business purposes
• Transaction Records: Financial records are retained as required by law (typically 7 years)
• Marketing Communications: Retained until you unsubscribe or request deletion
• Backup Systems: Some data may persist in backup systems for a limited period

6. Your Privacy Rights

6.1 Access and Update

You have the right to:

• Access your personal information in the app
• Update or correct inaccurate information
• View your order history and transaction records
• Download your data in a portable format

6.2 Data Deletion

You can request deletion of your account and personal data by:

• Contacting customer support at +91 6363849391
• Sending an email to privacy@cleo.com

We will process deletion requests within 30 days, subject to legal retention requirements.

6.3 Marketing Communications

• Opt-out of promotional emails by clicking "unsubscribe" in any marketing email
• Disable push notifications in your device settings
• Contact customer support to opt-out of SMS marketing

Note: You will still receive transactional messages related to your bookings.

6.4 Location Data

• Control location access through your device settings
• Disabling location may limit some app features

7. Children's Privacy

Cleo is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. Cookies and Tracking Technologies

8.1 Types of Technologies Used

• Cookies: Small text files stored on your device for session management and preferences
• Local Storage: App data stored locally for offline access and performance
• Analytics Tools: Third-party analytics to understand app usage
• Authentication Tokens: Secure tokens to maintain your logged-in session

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect app functionality.

9. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements
• Material changes will be notified through the app or via email
• The "Last Updated" date at the top indicates when changes were made
• Continued use of the app after changes constitutes acceptance of the updated policy

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Your Consent

By using the Cleo Platform, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.